All of our fine jewelry pieces are made to last and are covered by a lifetime warranty.

Should your piece require renewal, repair, or servicing, please contact us at studio@carinahardy.com.

We will take care of it with the same attention it was made with.

This does not apply to replating gold vermeil pieces.

We ship orders from our Bali location using DHL services for international shipments with full tracking.

Enjoy complimentary worldwide shipping for orders exceeding $300

Bali orders receive free delivery and tracking.
Worldwide shipping estimated delivery time is 7–10 working days, and may extend slightly during peak seasons.

Confident in your choice but uncertain about the fit? Experience seamless returns within 14 days.

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As many of our pieces are made to order, we begin production shortly after an order is placed.

Should you need to cancel your order, please contact us as soon as possible.

We are able to accommodate cancellations within 48 hours of purchase.

Once production has begun, cancellations are no longer possible. Ready-to-ship pieces may be cancelled prior to dispatch.

Email us at studio@carinahardy.com if you have any questions or concerns about your shipment.